Language and Culture are key when communicating to patients across national origin, ethnicity, health literacy, religion, health beliefs and more. The two are inseparable and should be integrated at all levels of healthcare.
As patient-centered care becomes more and more at the center of care model, health organizations need to support active involvement of patients and their families in the design of new care models and in decision-making about individual options for treatment.
For this reason REACH is continuously working to develop training to help healthcare workers reduce bias and meet their diverse needs in a way that is appropriate, respectful and professional.
Check out our Cultural Competence Modules and our training to help bilingual staff become qualified interpreters!
Setting the Triadic Stage for Success: working effectively with healthcare interpreters